Question 1

Do you have beach access?

Accepted Answer

Yes, Costa Atlántica has direct beach access with chaise longues included for all our guests.

Question 2

Is there a pool at the property?

Accepted Answer

Yes, we have a pool available for all guests.

Question 3

Is there a gym at the property?

Accepted Answer

Yes, we have an equipped gym for our guests.

Question 4

Are there supermarkets and restaurants nearby?

Accepted Answer

Yes, we have supermarkets and restaurants just a few minutes from the property.

Question 5

What does the apartment include?

Accepted Answer

Our apartments include everything you need for a comfortable stay: equipped kitchen, air conditioning, Wi-Fi, towels, and bed linens.

Question 6

Do you allow pets?

Accepted Answer

Yes! Costa Atlántica is pet friendly. Your pets are welcome. 🐶🐱

Question 7

Is there a charge for additional guests?

Accepted Answer

Beyond the apartment's maximum occupancy, we apply additional charges per night.

Question 8

Are babies allowed?

Accepted Answer

Babies under 2 years old do not incur an additional charge.

Question 9

How can I make a reservation?

Accepted Answer

You can book directly on our website, through Airbnb or Booking.com, or by contacting us on WhatsApp.

Question 10

What time is check-in and check-out?

Accepted Answer

Check-in: 4:00 PM
Check-out:12:00 PM
Reception Hours: 7:00 AM – 11:00 PM

Question 11

Do you offer early check-in?

Accepted Answer

Yes, we offer early check-in subject to availability.

Question 12

Is there a charge for late check-out?

Accepted Answer

Yes, we offer late check-out subject to availability.

Question 13

Why does a tax appear on my reservation?

Accepted Answer

In the Dominican Republic, all short-term rentals are subject to ITBIS, an 18% tax established by the Dominican government. This charge is mandatory and applies to all properties in the country.

Question 14

What is the cancellation policy?

Accepted Answer

Cancellations more than 48 hours in advance: full refund. Cancellations within 24 hours before check-in: non-refundable. No Show: non-refundable.

Question 15

Do you make exceptions in special cases?

Accepted Answer

We evaluate each case individually. If you have a special circumstance, contact us directly.

Question 16

Do you offer transportation service?

Accepted Answer

Yes! We have a private transportation service. We can pick you up directly at the airport and take you to the property. If you wish, we can make a stop at the supermarket. We also take you back to the airport on departure — comfortable and worry-free.

Question 17

Do you offer private chef service?

Accepted Answer

Yes, we have a private chef service.

Question 18

Do you offer excursions?

Accepted Answer

Yes! We have partnerships with a wide variety of excursions near the property.

Frequently asked questions